The banking sector is going through major challenges: strong regulation, new competition coming from fintechs, digitalisation, increased customer expectations and low rates leading to uncertainty and reduced profitability. Retail banks have to re-size their networks according to new customer behaviours and competition, optimise their operations and revise their pricing and cost policies.
The leaders of their markets have transformed these challenges into opportunities to re-think their business model, re-invent customer journeys and optimise their cost base.
At Spirit Advisors, we support banks to optimise their business, change their organisation, implement new customer experiences and become more agile to face the next transformation.
Manufacturing of all sorts have for decades been working under constant pressure to do more, faster, and cheaper while increasing quality, increasing the degree of customer specification, and reducing inventory of both parts and finished goods.
Companies respond to these challenges through mergers and acquisitions and site optimisations. Despite these numerous initiatives, some still have significant untapped potential in their manufacturing operations.
We at Spirit Advisors support companies to release this potential. We work together with shop floor, supply chain, R&D and support functions to optimise processes and implement new systems that embed a culture of continuous improvement. While using Lean and Six Sigma extensively, we are methodology agnostics. We believe in choosing the solution to a problem that brings the highest value to our customers.
Insurance companies continue their metamorphosis adapting to the significant changes in regulation, technology and customer behaviours. IoT formerly understood as Internet of Things is now becoming ‘Intelligence of Things’, feeding new offerings and triggering new behaviours. Digitalisation, Robotic Process Automation and AI are significantly improving customer experience for insurance claims. Data and Machine Learning are major breakthroughs for actuarial models: preventing risks is becoming a reality.
Major insurance companies continue to develop their agility and customer focus and pursue investments into Assurtech to boost innovation and accelerate adaptation.
At Spirit Advisors, we help Insurance Companies to accelerate their transformation. Defining relevant scopes for automation and AI, reshaping new ways of working and embedding them into the culture.
Over recent years service providers have seen some dramatic changes. The opening up of markets has introduced new players, keen to challenge the incumbents and take market shares.
Market leaders develop their ability to deliver large investment programs on time and in full, adapt their industrial footprint and develop new partnerships. They have to finalise their transition to “industrial models”, harmonise and industrialise their processes, reduce and optimise costs while improving service. Innovation and marketing organisations must prove they are able to quickly adapt and change the market focus, contribute to cost reduction and increase creativity.
We at Spirit Advisors support companies to redesign the way they deliver services in order to reduce cost and to enhance the quality of delivery. We provide expertise in complex, multi-site, multi-cultural programmes.